Refund policy

We want you to love what you ordered. If something isn't right, please contact us within 30 days of receiving your item and we'll sort it out.

Because our products are shipped directly from a network of different suppliers, we don't have a single fixed return address, and not every supplier accepts physical returns. Please do not ship any item back before contacting us — unrequested returns may not be accepted or refunded.

How to start a return or report an issue
Email us at shopifyfaseeh@gmail.com with your order number, the item(s) involved, and photos if the item arrived damaged, defective, or incorrect. We'll check that order's specific supplier policy and follow up within 1–2 business days with next steps, which may include:

• A full refund or replacement with no return shipment required
• Return instructions and an address, if the supplier for that item accepts returns
• Store credit or an exchange, where applicable

Damages and issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate and make it right.

Exceptions
Some items cannot be returned, such as perishable goods, custom or personalized items, and personal care or beauty products, unless they arrive damaged or defective. Sale items and gift cards are final sale.

Refunds
Once a return or refund is approved, we'll notify you and issue the refund to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank or card issuer.

European Union 14-day cooling-off period
If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as described above.

Questions? Contact us anytime at shopifyfaseeh@gmail.com.